The spot where the issue makes reference to among Ikano Bank’s money products or even the app techniques it could be handled by Ikano Lender after the their grievances process which can be found right here. In which the problem means the borrowing broking issues in which it is possible to i try to address problems by intimate out of team to the business day following acknowledgment away from a criticism, not with regards to the character of one’s criticism may possibly not feel possible for me to get it done. ?
In which after that study is required, we will usually accept acknowledgment of your issue, by letter, within this seven days out-of choosing your issue. Their issue would be examined by the an employee away from enough skills who was simply perhaps not mixed up in matter the subject of one’s complaint, and you can who has got exposure to handling problems. ?When you have any questions, or more info that assist united states from inside the investigating your criticism, you should get in touch with this individual with the contact details offered.
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