On ICICI Lender Canada, we think in the offering the better service to our people. We offer customers with easy access to information, products and services, plus the ways to get their grievances fixed. When you yourself have an ailment about the products or services out of ICICI Financial Canada we encourage one follow the process below. You may want to improve your criticism with recommendations at any time. You may also approach one external or internal officials yourself any kind of time date.
When you have a problem otherwise discovered problems, please telephone call the 24-hour Customers Contact Center toll-totally free during the step 1-888-424-2422 off Canada or the You.S., in the 1-800-200-3340 of Asia, during the 108001402844 of South China, at 108007142825 out-of Northern Asia, in the 12280928 out-of Vietnam, on 180011102974 away from Philippines, from the step one-416-847-7979 out-of somewhere else (label collect) or elizabeth-send all of us at
To own financial relevant inquiries, delight contact our very own Home loan Customer Contact Middle toll-free at step one-866-726-0825 (8 a great.m. to 8 p.yards., across the country, Friday so you can Monday), or by facsimile at step 1-866-399-3018, or from the e-mail within
Whether your solution you receive does not meet their standards, you may also develop into Lead out-of Customer support within
Excite quotation the Solution Demand (SR) Count otherwise your own Mortgage Account Number in all the interaction to simply help us aid you better.
While you are let down on the resolution, you will then contact ICICI Lender Canada’s Complaints Administrator of the post or email. The fresh Issues Officer commonly acknowledge all of your current correspondence within several business times of receipt thereof and can react up on conclusion out of a outlined studies. The brand new ICICI Lender Canada Complaints Manager would be contacted during the:
Submitting a problem
When you yourself have unanswered issues, otherwise unsolved questions or problems regarding method by which individual information is accumulated, made use of, otherwise revealed by loans in Kersey ICICI Financial Canada, you are able to get in touch with ICICI Lender Canada’s Confidentiality Administrator from the mail otherwise current email address. Any office of one’s Privacy Officer is an internal independent body mainly based to handle confidentiality inquiries. The fresh Confidentiality Manager commonly admit all of your current communications within a couple of providers days of bill and work upon end regarding reveal research. A duplicate your Consumer Privacy Password can be acquired within all of our ICICI Bank Canada work environment or from your Privacy Officer. Brand new ICICI Lender Canada Confidentiality Officer would be called at:
In the event that, after seeking almost every other channels, you feel your trouble remains unsolved, you can contact any office of your own Elder Issues Officer inside writing or from the telephone. The office of your own Senior Complaints Officer is an inside separate human anatomy which is created to be in line with industry requirements to possess solving grievances.
Questions out-of prospective tied up offering methods should be addressed as a consequence of work of the Older Problems Manager. The fresh Elder Problems Manager will know your communication contained in this several business days away from receipt and certainly will subsequent take a look at your concerns that have ICICI Lender Canada on your behalf. You may rest assured that the fresh new Senior Grievances Manager snacks most of the situation or state with owed planning. The services of the new Senior Issues Manager is actually no-cost. The ICICI Financial Canada Elder Issues Officer is contacted within:
If you aren’t happy with the action pulled from the ICICI Financial Canada to respond to your concern, delight contact an outward independent human body for further guidelines.
Processing a grievance which have Outside Separate Bodies
Ombudsman getting Financial Functions and you can Expenditures Particular conflicts one are still unresolved after are assessed because of the ICICI Financial Canada Senior Grievances Officer can be directed toward Ombudsman to possess Financial Properties and you may Assets (the latest “Canadian Banking Ombudsman”). The fresh OBSI was another work environment guilty of assisting banking people through its concerns. If you wish, the fresh new ICICI Bank Canada Older Grievances Officer can assist you during the forwarding the concerns towards the OBSI.
Mail: Ombudsman to own Banking Characteristics and you can Expenditures 20 Queen Street Western, Suite 2400 P.O. Package 8 Toronto, Ontario, M5H 3R3 Toll-free: 1-888-451-4519 Cost-totally free Fax: 1-888-422-2865
The brand new Financial Consumer Institution of Canada Brand new Economic User Department regarding Canada (FCAC) implies that federally managed loan providers (together with banks) conform to federal individual security regulations, and it also investigates one criticism one to identifies a prospective infraction. When you yourself have an issue regarding a possible citation from an effective consumer coverage rules, a public connection, otherwise an industry code off carry out, you can also share their grievances into the FCAC.
Mail: Economic Consumer Institution out of Canada 427 Laurier Opportunity West 5th Floors Ottawa, Ontario K1R 1B9 Toll-free: English: 1-866-461-FCAC (3222) French: 1-866-461-ACFC (2232)
The office of your Confidentiality Commissioner regarding Canada If you think compatible step wasn’t removed from the ICICI Financial Canada Confidentiality Officer to respond to their privacy questions, you need to get in touch with work of one’s Confidentiality Administrator away from Canada (OPCC). The fresh OPCC is actually an independent office responsible for helping consumers that have its confidentiality questions. If you want, brand new ICICI Financial Canada Confidentiality Manager will help you when you look at the forwarding your questions into the OPCC.
